State Farm® Insurance Agent Matt Pitts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Elizabeth Harrison
August 23, 2024
5
out of
5
rating by Elizabeth Harrison
"I worked with Jenn ellis on a couple policy, she was very knowledgeable and helpful through the entire process.. she is a very pleasant person to talk with at State Farm"
We responded:
"Thank you so much for sharing your experience with Jenn Ellis! It's wonderful to hear that she was knowledgeable and helpful throughout the process. We're delighted to know you found her pleasant to talk with. Your feedback is greatly appreciated!"
Mary Carolyn Webb
August 23, 2024
5
out of
5
rating by Mary Carolyn Webb
"I have had great experiences working with this agency! So good that I have referred multiple friends and family! Jenn Ellis Moore has been a pleasure to work with and always takes the time to explain things, as “insurance terms” are foreign to me! Thank you to Matt, Jenn, and the rest of your staff, for representing our community in a beautiful light!!"
We responded:
"Thank you so much for your kind words and for referring your friends and family! It's wonderful to hear that Jenn has been able to make the complexities of insurance more understandable for you. We truly appreciate your support and are delighted to serve such a fantastic community!"
Tyler Fortenberry
August 23, 2024
5
out of
5
rating by Tyler Fortenberry
"Great customer service! Love working with Jenn and Matt Pitts!"
We responded:
"Thank you so much, Tyler! It's fantastic to hear that you love working with Jenn and me. We appreciate your kind words and look forward to continuing to provide great customer service!"
Kimberly Hobson
July 29, 2024
5
out of
5
rating by Kimberly Hobson
"Sara and Angel were absolutely wonderful. They were very helpful with providing me the information I needed in order to get my vehicle repaired. When I contacted them about things that didn’t seem to be going right, they actually reached out to the repair shop on my behalf to make sure things were being done correctly. I really appreciate Angel and Sara, without them I’m sure the process would have been a serious problem!!"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Sara and Angel were able to assist you and ensure everything went smoothly with your vehicle repair. Your appreciation means a lot to us, and we're delighted to have been able to help!"
Tamoria Nichols
July 26, 2024
5
out of
5
rating by Tamoria Nichols
"Was very kind and friendly. And not only that made sure all my concerns were answered"
We responded:
"Thank you for sharing your positive experience with us, Tamoria! We're glad to hear that our team was kind, friendly, and able to address all your concerns. Your satisfaction is our top priority!"
Logan Smith
July 23, 2024
5
out of
5
rating by Logan Smith
"Everyone is always so nice and helpful whenever I need anything. They’re all down-to-earth, and I always feel comfortable asking questions."
We responded:
"Thank you so much for your kind words, Logan! We're thrilled to hear that you feel comfortable and supported by our team. Your satisfaction is our top priority, and we appreciate your trust in us!"
born southern
July 15, 2024
5
out of
5
rating by born southern
"I have been so pleased with this office. They cover everything I own. Great to work with and answer all my crazy questions"
We responded:
"Thank you for the great review. We are so happy to help you with all your Insurance needs."
Rebecca Romine
July 15, 2024
5
out of
5
rating by Rebecca Romine
"I’ve been a customer for over two years. I’ve worked with both Angel and Jenn, and both have made my insurance processes easy to understand and complete. When I swapped to State Farm, I saved over $90 a month on my auto insurance. I just bought a new car and Jenn helped me remove my old car and add my new one with no hassle at all."
We responded:
"Thank you for sharing your positive experience, Rebecca! We're thrilled to hear that both Angel and Jenn have provided you with excellent service. It's great to know that we could help you save on your auto insurance and make the process of adding your new car seamless. We appreciate your loyalty and look forward to continuing to assist you with your insurance needs."
Jessie Buchanan
July 12, 2024
5
out of
5
rating by Jessie Buchanan
"Great service. Called her at 9a on a Friday and had quotes by 9:15. 10/10 recommend"
We responded:
"Thank you for the glowing review, Jessie! We're thrilled to hear that you had such a positive experience with our quick service. We appreciate your recommendation and look forward to assisting you in the future."
Charles Holden
July 11, 2024
5
out of
5
rating by Charles Holden
"I recently had to file a claim with State Farm, and I am extremely satisfied with the service I received. From the moment I contacted them, their team was professional, courteous, and efficient. They guided me through the entire process, ensuring I understood each step and what to expect. Sara and her team professional and courteous. Thank you for all your help!"
We responded:
"Thank you for sharing your positive experience with us, Charles! We are thrilled to hear that Sara and our team provided you with professional and efficient service throughout your claim process. We appreciate your kind words and thank you for choosing Matt Pitts - State Farm Insurance Agent."
William Dillon
June 24, 2024
5
out of
5
rating by William Dillon
"Everyone at the office is great!! They are willing to go out of their way to help you out"
We responded:
"Thank you for your kind words, William! We're thrilled to hear that our team went above and beyond to assist you. We appreciate your feedback and look forward to continuing to provide excellent service."
Blink Investigations
June 20, 2024
5
out of
5
rating by Blink Investigations
"Sara was absolutely great and very pleasant."
We responded:
"Thank you for the kind words about Sara! We're glad to hear that she provided you with great service. If you need anything else, feel free to reach out."
mike evans
June 19, 2024
5
out of
5
rating by mike evans
"HATS OFF TO ANGEL MITCHELL. VERY PLEASENT, VERY PATIENT BUT MOST IMPORTANTLY VERY HELPFUL. THANKS AGAIN ANGEL!"
We responded:
"Thank you for recognizing Angel's exceptional service, Mike! We're thrilled to hear that she was pleasant, patient, and helpful. We appreciate your feedback and look forward to assisting you in the future."
Shawn Nunnery
May 31, 2024
5
out of
5
rating by Shawn Nunnery
"Matt pitts agency is the best! The customer service is the best really awesome people to help suit your needs! I have dealt with some of matt pitts, workers for years and years now. They never fail to help!"
We responded:
"Thank you for the kind words, Shawn! We're thrilled to hear that you've had such a positive experience with our team over the years. We appreciate your loyalty and look forward to continuing to provide excellent customer service for all your insurance needs."
Rebecca Phillips
May 9, 2024
5
out of
5
rating by Rebecca Phillips
"State Farm was great in assisting us with our accident. I was very pleased with the service received from State Farm. They helped us go through the process with no issues."
We responded:
"Thank you for your kind words and for taking the time to share your positive experience with our State Farm team. We truly appreciate your feedback!"
Daniel Teeter
May 7, 2024
5
out of
5
rating by Daniel Teeter
"Great help and service"
We responded:
"Thank you so much for your kind words and appreciation. It's always a pleasure serving you, and we're grateful for the opportunity to assist you with your insurance needs."
Raquel Barrett
May 4, 2024
5
out of
5
rating by Raquel Barrett
"I love Matt Pitts and the State Farm team. Always a pleasant experience with great customer service. Glad to be apart of the state farm community. ✌🏽"
We responded:
"Thank you so much for your kind words and appreciation. It's always a pleasure serving you, and we're grateful for the opportunity to assist you with your insurance needs."
Child of God
April 15, 2024
3
out of
5
rating by Child of God
"I absolutely love y'all. Thank you for your help."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Chance Keenan
April 9, 2024
4
out of
5
rating by Chance Keenan
"I had the pleasure of working with Jen on a referral. She was very polite and available and did everything in her power to secure the best rate for me. State Farm was able to beat my previous monthly premium by about $60 a month. I am thrilled!"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Victoria Monnin
March 11, 2024
5
out of
5
rating by Victoria Monnin
"I had been looking for cheaper auto insurance and was recommended State Farm. The price was much cheaper than my current coverage but I still dropped pretty much all of my coverages down to make it even cheaper. Then I got a call from Matt and he was able to give me a much better coverage plan for only 10 more than the plan I had come up with. He helped me get as many discounts as possible and was really dedicated to helping me as much as possible. It’s obvious that he actually cares about his clients and that was so nice to find. I feel totally taken care of when it comes to my auto insurance!!"
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to assist you with your insurance needs and that you found our service to be of great help. Your feedback is incredibly valuable to us, and it motivates us to continue providing exceptional service to all of our customers. We're here to make the insurance process as smooth and efficient as possible, and it's wonderful to know that we achieved that goal with your assistance."
Courtney Tolliver
January 26, 2024
5
out of
5
rating by Courtney Tolliver
"My family and I have been with State Farm insurance for many many years. The State Farm family will go above and beyond for their clients to ensure they are properly taken care of. Sara Ballard is definitely a driving force behind the Matt Pitts agency. She will work tirelessly with you and will be transparent in all ways possible. The entire team is just downright awesome. I wish I could give more than 5 stars but that is the max amount allowed. You cannot go wrong with State Farm, especially this agency. I promise you will not be let down. Diligent, hardworking, great attitude and they handle their business with extreme professionalism. Like the commercial says, “Like a good neighbor, State Farm is there.”"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Pam Parker
January 10, 2024
5
out of
5
rating by Pam Parker
"My other insurance company just quit servicing this area for my homeowners insurance. I called and got it added to my car insurance and it was a very easy and friendly process. The price was an added bonus. Thanks"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Tyra Franklin
January 9, 2024
5
out of
5
rating by Tyra Franklin
"The office has been extremely helpful with my most recent claim, huge thanks to Sara for her prompt response and aiding in updating policy logistics."
We responded:
"At our agency, providing excellent service and insurance solutions is our mission, and your feedback is truly motivating. We are committed to keeping up the great work to ensure the best service for our customers."
Marie Lowry
December 15, 2023
5
out of
5
rating by Marie Lowry
"I have always had a pleasant experience with this office. Sara and Angel are very knowledgeable of the insurance products and processes. They have always been very kind and helpful, as well as professional. I am happy to be affiliated with this office."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us."
Frankie Hughes
November 29, 2023
5
out of
5
rating by Frankie Hughes
"They where very polite and helpful"
We responded:
"We are committed to maintaining the high standard of customer service that you enjoyed during your visit. Your feedback serves as a source of inspiration for us to continue delivering outstanding service."